FAQS - Trips

Frequently Asked Questions (FAQS)

Hotels
Flights

How can I confirm the completion of the hotel reservation process?

Once the booking process is completed, the site will take you to the congratulatory page on completing the booking and you will receive a confirmation message on your e-mail, confirming the completion of the booking process attached with all the details of your booking.

How can I find a suitable hotel for a family reservation?

When you enter your destination in the search box on the main page, you can indicate the number of guests (adults and children) you are traveling with. Our search engine will give you all the results that can match your requirements and needs.

Where can I find hotel contact information?

Once you have completed the booking process, you can find all the details and information you need about the hotel in the confirmation email. Our support team can also help you access contact information with the hotel through, before booking if you have any questions about the hotel.

If I want to extend my stay, what should I do?

You can enter directly to our website and book the room if it is available, if you are not able to reach or not available, you can contact us again and we will provide you with the most suitable option for you, do not hesitate to contact us.

What should I do if I completed the booking process and an email was not sent?

In the event that you have completed the booking process, and you did not receive the confirmation message providing you with all the details of the reservation to your email, we advise you to re-scan the rest of your email message files, as sometimes the messages arrive in the blocked message box or other by mistake. If you do not find this message completely, you can return through the website or application, and press 'Resend the confirmation message'. In the event that you do not receive the confirmation message for your reservation again, please contact the support team, and we will be ready to solve this technical problem quickly.

What travel documents are needed when traveling?

Passport: You must have a passport valid for at least 6 months from the date of travel. It includes all individuals including children and infants.Visa: You may need travel insurance and a predetermined amount of foreign currency to qualify for a visa for certain countries. Check with the consulate of the country you are visiting to ensure visa requirements, and there are some countries that provide facilities for obtaining a visa on arrival. Transit visa: Some countries require you to have a valid transit visa even if you are not visiting. We confirm that entry and transit conditions are subject to change and we advise you to always check the requirements before traveling. You must be in possession of a credit card that can be used internationally.

Does the site allow to change or modify the name mentioned in the flight ticket?

Changing the name is allowed in the entry process, but some airlines prohibit changing the name unless there is a slight difference in the letters. As for the complete change, it is necessary to cancel the old reservation and make a new reservation from the beginning. So we note the importance of writing your name correctly as it is written in your passport, to avoid any problems.

How do I recover the amount that was paid when canceling the reservation?

The amount will be refunded by the same method you used during the booking process. For example, if you pay through a credit card, the refund will occur in the same mechanism through the same method, noting that the agreed fees will be deducted in the event of cancellation, in accordance with the cancellation policies. Please note that refunds for our canceled reservations can take anywhere from 15 to 20 days. This is outside the control of the site, and may be due to the policy of the airline or hotel from which you canceled your reservation.

What is the baggage policy when traveling with airlines?

Baggage policies vary from airline to airline. Please check your itinerary when making your reservation, and we will clearly let you know if you book with us your travel limit.

When booking a flight, which is better in terms of price: a return ticket, or a one-way ticket?

On some of the larger airlines, return tickets are generally better, and while you book them, you can get better and cheaper deals than others. But if you are booking on one of the small airlines, the prices of one-way tickets in most cases may be half of the total round-trip ticket prices .. which means that getting the ticket in this case does not provide you with a price difference. It is our duty to guide you Always to the most appropriate options for you in terms of cost and service, according to your need and desire.

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